Refund Policy

1.1. This refund policy applies to all eSIM products and services sold by eSIM Turkey.

1.2. Refund requests are subject to the following conditions:

• eSIM has not been activated
• Request made within 14 days of purchase
• Proof of purchase/transaction number provided

2.1. Eligible for Refund:

• Non-activated eSIMs
• eSIMs unusable due to technical reasons
• Incorrect product delivery

2.2. Not Eligible for Refund:

• Activated eSIMs
• Packages with data usage
• Requests made after 14 days from purchase

3.2. Refund Payment:

• Refund to original payment method
• Process completed within 5-10 business days
• Refund amount equals original purchase amount

4.2. Promotional Sales:

• Promotional terms apply
• Special conditions may apply to discounted products

5.1. Statutory Rights:

• 14-day cooling-off period for EU consumers
• Right to withdraw without giving a reason
• Full refund including standard delivery costs

5.2. Exceptions:

• Digital content delivered immediately
• Services that have begun with consumer's consent
• Customized or personalized products